Return Policy

PRODUCT AVAILABILITY
Londen Parc may cancel your order, or part of your order, if the item is out of stock and no longer available. You will receive an email with an update of your order if an item or items are out of stock.  In the event that part of your order is out of stock, Londen Parc will remove the out of stock items from your order, and will ship the items on your order that are in stock. You will not be charged for the removed items.


Processing, Shipping, & Delivery

Along with a confirmation of your order you will receive a UPS tracking number for your records.

It may take approximately 1 to 2 business days to process an order before it is shipped by the Shipping Method chosen.  Expedited shipping services available at check out.

AVAILABLE SHIPPING OPTIONS

United States Ground | $12.00 | 3-5 working days

 

Please note that it may be longer for UPS to make a delivery; we cannot control the package once it leaves Londen Parc. We cannot ship to P.O. Boxes or A P.O. Box addresses, orders will be automatically canceled if there’s no valid street address. We can ship your purchase as a gift to another party.  All items are shipped in a Londen Parc shopping bag, and are not gift wrapped.


Returns & Exchanges

If the order has been processed and shipped, you cannot cancel the order. You can only return the order for a Web Credit. You are responsible for shipping costs to and from Londen Parc.  Contact Customer Service to cancel an order.

Londen Parc prides itself on offering the highest quality merchandise and service. If you are not delighted with your purchase, return the unused item in its original condition within 10 business days after being received, and you may request an exchange or we will provide you with a Web Credit, less shipping costs.

All returns must be sent via Fed-Ex, UPS, registered mail, or any other delivery service that can track a package, and requires a signature upon delivery. Please note – the customer is responsible for all shipping costs associated with exchanges unless Londen Parc has sent the incorrect size, an incorrect or damaged item.

Please Send Londen Parc Returns To:

Londen Parc
ATTN: Returns/Exchanges
2108 Prichard Road

Silver Spring, MD  20902

Please include the Return/Exchange Form, completely filled out with your order number, the date the order was delivered to you, billing and shipping contact information, quantity number of each item being returned, item name, size, single item price, total price of returned items, and a brief description of what the problem is with the merchandise.

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